Refund & Return Policy

Our Policy

We want you to be happy with your Awlerh order. Because we sell personal care and intimate-use products, our return policy is designed to balance your satisfaction with hygiene and safety standards.

Unopened, Unused Items

If you are not satisfied with your order, you may return unopened and unused products within 14 days of delivery for a refund or exchange. Items must be in their original packaging and in resalable condition.

Opened or Used Items

For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been opened or used — this includes our soap, deodorant, and personal lubricant. This policy protects the health and safety of all our customers.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at order@awlerh.com with your order number and a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

How to Request a Return

Email order@awlerh.com with your order number and the reason for your return. Once approved, we will provide instructions for returning your item. Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or shipped in error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Questions?

If you have any questions about your order or this policy, reach out to us at order@awlerh.com.

Last updated: August 2026