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Frequently Asked Questions

Answers to what people usually ask us before their first order. Still have a question? Contact us anytime.

Right now we ship within Canada only. Shipping is a flat rate of $25 CAD, calculated at checkout.

We process orders promptly and ship via reliable couriers within Canada. Exact delivery time depends on your location — if you haven’t received your order and are wondering about its status, email us at order@awlerh.com with your order number and we’ll look into it.

We accept secure credit and debit card payments through Stripe, one of the most trusted payment processors used by businesses worldwide. We never see or store your card details.

Yes. Unopened, unused items in original packaging can be returned within 14 days of delivery. For hygiene and safety reasons, we’re unable to accept returns on opened personal care items — including our soap, deodorant, and personal lubricant. Full details are on our Refund & Return Policy page.

Yes — every Awlerh product is formulated with pure, skin-friendly ingredients. No harsh chemicals, no shortcuts. Each product page lists its specific ingredients and key benefits.

We recommend reviewing the ingredient and usage information on the product packaging and doing a small patch test before first use, especially if you have sensitivities. If you have a specific compatibility question, reach out to us at order@awlerh.com and we’re happy to help.

Ultra Power is a natural magnesium deodorant focused on odor protection — it is not marketed as an antiperspirant and is not designed to stop sweating.

If you experience irritation or an adverse reaction, discontinue use right away and consult a healthcare professional if needed. We’re also happy to help — email us at order@awlerh.com and let us know what happened.

Email us anytime at order@awlerh.com, or use the form on our Contact page. We aim to reply within 1–2 business days.